hi! i have a "bug" in my "computer junk". need s.o.s.
hi! maybe somebody has had the same problem or is way more experience than i will ever be but i have a computer virus/ trojan/ malware that uses all windows contact files (my address book essiently) and sends "stuff" to my friends. some of it is stupid
stuff like viagra ad but sometimes it gets not so harmless. annoying. i recieve a mass mailing notice from "mailor damen" in my email of being unable to send email out because yada yada yada. it now has started on my phone, too. i have
kaspersky anti-virus on computer that i have set to run every night. nothing i have tried has helped. its not effecting any other file that i am aware. i'm pretty sure its not real bad cuz ive had this going on for at least 4 months and nothing else seems
effected.
November 5th, 2011 4:37pm
Hi,
I would like to provide the following suggestions:
1. By default, only the System account has access to the System Volume Information folder. You may specifically give the Administrator the full permissions on this
folder and its subfolders and files, and then try to run the antivirus software to remove the virus again.
2. From this issue, I would like to suggest that you contact Kaspersky support to see if they have special update or tools to complete remove these viruses, and check
if there are other viruses.
3. Actually, the officially recommended method is still to format and re-install the compromised computer from a known good build (i.e. operating system CD + all
security patches while disconnected from the network). For more information on hacking, please see these links:
Help: I Got Hacked. Now What Do I Do?
http://www.microsoft.com/technet/community/columns/secmgmt/sm0504.mspx
Help: I Got Hacked. Now What Do I Do? Part II
http://www.microsoft.com/technet/community/columns/secmgmt/sm0704.mspx
How A Criminal Might Infiltrate Your Network
http://www.microsoft.com/technet/technetmag/issues/2005/01/AnatomyofaHack/default.aspx
Malicious Software Removal Tool
http://www.microsoft.com/security/malwareremove/default.mspx
The Day After: Your First Reponse To A Security Breach
http://www.microsoft.com/technet/technetmag/issues/2005/01/IncidentResponse
4. You can also contact your antivirus vendor for assistance with identifying or removing virus or worm infections. If you need more help with virus-related issues,
contact Microsoft Product Support Services.
For support within the United States and Canada, call toll-free (866) PCSAFETY (727-2338).
For support outside the United States and Canada, visit the Product Support Services Web page (http://support.microsoft.com/?pr=SecurityHome).
I hope this helps. Thank you for your time and cooperation!
(Please note that the newsgroups are staffed weekdays by Microsoft Support professionals to answer your non-urgent, break/fix systems and applications questions.
Our goal is to provide 24 hour response to all questions. If this response time does not meet your needs, please contact Customer Service and Support (CSS) for more immediate assistance. For more information on available CSS services, please click here:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607.)
Regards,
Sabrina
This posting is provided "AS IS" with no warranties or guarantees, and confers no rights. |Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question.
This can be beneficial to other community members reading the thread.
Free Windows Admin Tool Kit Click here and download it now
November 8th, 2011 10:54am
Hi,
I would like to provide the following suggestions:
1. By default, only the System account has access to the System Volume Information folder. You may specifically give the Administrator the full permissions on this
folder and its subfolders and files, and then try to run the antivirus software to remove the virus again.
2. From this issue, I would like to suggest that you contact Kaspersky support to see if they have special update or tools to complete remove these viruses, and check
if there are other viruses.
3. Actually, the officially recommended method is still to format and re-install the compromised computer from a known good build (i.e. operating system CD + all
security patches while disconnected from the network). For more information on hacking, please see these links:
Help: I Got Hacked. Now What Do I Do?
http://www.microsoft.com/technet/community/columns/secmgmt/sm0504.mspx
Help: I Got Hacked. Now What Do I Do? Part II
http://www.microsoft.com/technet/community/columns/secmgmt/sm0704.mspx
How A Criminal Might Infiltrate Your Network
http://www.microsoft.com/technet/technetmag/issues/2005/01/AnatomyofaHack/default.aspx
Malicious Software Removal Tool
http://www.microsoft.com/security/malwareremove/default.mspx
The Day After: Your First Reponse To A Security Breach
http://www.microsoft.com/technet/technetmag/issues/2005/01/IncidentResponse
4. You can also contact your antivirus vendor for assistance with identifying or removing virus or worm infections. If you need more help with virus-related issues,
contact Microsoft Product Support Services.
For information about Security updates, visit the Microsoft
Virus Solution and Security Center
for resources and tools to keep your PC safe and healthy. If you are having issues with installing the update itself, visit
Support for Microsoft Update
for resources and tools to keep your PC updated with the latest updates.
I hope this helps. Thank you for your time and cooperation!
(Please note that the newsgroups are staffed weekdays by Microsoft Support professionals to answer your non-urgent, break/fix systems and applications questions.
Our goal is to provide 24 hour response to all questions. If this response time does not meet your needs, please contact Customer Service and Support (CSS) for more immediate assistance. For more information on available CSS services, please click here:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607.)
Regards,
Sabrina
This posting is provided "AS IS" with no warranties or guarantees, and confers no rights. |Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can
be beneficial to other community members reading the thread.
November 8th, 2011 10:54am
Hi,
I would like to provide the following suggestions:
1. By default, only the System account has access to the System Volume Information folder. You may specifically give the Administrator the full permissions on this
folder and its subfolders and files, and then try to run the antivirus software to remove the virus again.
2. From this issue, I would like to suggest that you contact Kaspersky support to see if they have special update or tools to complete remove these viruses, and check
if there are other viruses.
3. Actually, the officially recommended method is still to format and re-install the compromised computer from a known good build (i.e. operating system CD + all
security patches while disconnected from the network). For more information on hacking, please see these links:
Help: I Got Hacked. Now What Do I Do?
http://www.microsoft.com/technet/community/columns/secmgmt/sm0504.mspx
Help: I Got Hacked. Now What Do I Do? Part II
http://www.microsoft.com/technet/community/columns/secmgmt/sm0704.mspx
How A Criminal Might Infiltrate Your Network
http://www.microsoft.com/technet/technetmag/issues/2005/01/AnatomyofaHack/default.aspx
Malicious Software Removal Tool
http://www.microsoft.com/security/malwareremove/default.mspx
The Day After: Your First Reponse To A Security Breach
http://www.microsoft.com/technet/technetmag/issues/2005/01/IncidentResponse
4. You can also contact your antivirus vendor for assistance with identifying or removing virus or worm infections. If you need more help with virus-related issues,
contact Microsoft Product Support Services.
For support within the United States and Canada, call toll-free (866) PCSAFETY (727-2338).
For support outside the United States and Canada, visit the Product Support Services Web page (http://support.microsoft.com/?pr=SecurityHome).
I hope this helps. Thank you for your time and cooperation!
(Please note that the newsgroups are staffed weekdays by Microsoft Support professionals to answer your non-urgent, break/fix systems and applications questions.
Our goal is to provide 24 hour response to all questions. If this response time does not meet your needs, please contact Customer Service and Support (CSS) for more immediate assistance. For more information on available CSS services, please click here:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607.)
Regards,
Sabrina
This posting is provided "AS IS" with no warranties or guarantees, and confers no rights. |Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question.
This can be beneficial to other community members reading the thread.
Free Windows Admin Tool Kit Click here and download it now
November 9th, 2011 3:05am